Every product you purchase from collagenup.com.tr is under the manufacturer's warranty.

You can return the product you purchased within seven (7) days from the delivery date without using, damaging, or destroying it, in the condition you received it. If you send the product to us along with the product invoice and a petition stating the reason for the return, the return procedure will be carried out.

If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the company when returning. The return invoice must be issued excluding the shipping fee (product unit price + VAT). Returns of orders invoiced to companies cannot be completed unless a return invoice is issued.

NEW APPLICATION ACCORDING TO GENERAL COMMUNIQUE NO. 385 ON TAX PROCEDURE LAW! If you are not a taxpayer, when returning the product you purchased, you must fill in completely and sign the relevant return section on the invoice belonging to our company that you have in your possession and send it back to us together with the product. Otherwise, your return process will not be completed.

Open and inspect the packages you think were damaged during shipment in front of the cargo officer who delivered them. If there is any damage to the product, do not accept the delivery by having a damage report prepared by the cargo company. Remember that once the product is accepted, you acknowledge that the cargo company has fully performed its duty.

Returns of products whose original packaging has been damaged, destroyed, or otherwise compromised will not be accepted.

The customer is responsible for returning the product in the condition it was delivered and indemnifying the loss in commercial value caused by use, if any.

If the customer returns the product or withdraws from the purchase, the product price will be refunded within five (5) days after the returned product is received at our return address.

shop.collagenup.com.tr reserves the right not to accept the return of products in cases where it detects any opening, deterioration, breakage, damage, tearing, usage, or similar conditions on the product and its packaging, or if the product cannot be returned in the condition it was delivered to the customer.

For problems that may arise after the product is delivered to the customer, you can contact the manufacturer. Additionally, our company will support all initiatives concerning problems with the products on behalf of you at the manufacturer or distributor level.

Order Cancellation

Shipping costs will be paid by the customer for products returned or canceled under the conditions mentioned above and accepted by us.

Refunds for bank transfers will be made within two business days, and credit card refunds within three business days. Your bank may not reflect credit card refunds on your account on the same day. In this case, you need to contact your bank's credit card service. After the "Cancelled" notification appears regarding your order, the entire amount will be refunded to your credit card or the bank from which you made the transfer. Refunds for installment sales are credited as positive balances to your credit card by your bank every month.

You can request cancellation or product exchange of your order on the same day of placing your order between 09:00 - 18:00 by contacting our customer relations unit at 216 414 9272. If you send your request along with your shop.collagenup.com.tr order number, our customer relations unit will contact you to process your request.

Return Conditions 

I Want to Return the Product, What Should I Do? 

You can return or exchange the products you purchased within seven (7) days from the delivery date without damaging, using, or impairing the resale value of the product, by stating your reason. To return the product, you must comply with the return conditions below. Otherwise, the product you send will not be accepted by us. 

Our customers can return the products in their orders that they have purchased and received, in their original packaging, unopened, undamaged, unspoiled, and unused condition, within seven days from the delivery date, in the condition in which they were received. Returns are strictly accepted along with the original box or packaging and the invoice sent to the customers. Otherwise, the product to be returned will not be accepted by shop.collagenup.com.tr and the price of the product will not be refunded to our customers.

* Products whose original box or packaging is crushed, torn, spoiled, damaged, dirty, taped with packing tape, has cargo label or tape attached, has lost resale value, or is in a condition that cannot be purchased by another customer will definitely not be accepted back by shop.collagenup.com.tr, and the related fee will not be refunded.

* The return or exchange period is seven (7) days.

* You can notify us of your return or exchange request specifying the reason by sending an email via our "Contact Us" page or by calling our phone number 216 414 9272.

* The product to be returned or exchanged must be delivered completely and without damage along with the invoice, box, packaging, and any standard accessories if any. Otherwise, the return will not be accepted.

* When sending the product to our address via cargo company, the original box must be protected so as not to be damaged. Shipping costs for return transactions are borne by the customer.

* Cash on delivery shipments will not be accepted.

* The return process will be completed within five (5) business days after the original box of the product is received undamaged and the invoice reaches us, and the refund will be made to your credit card.

* Return transactions on our site are only processed on weekdays (Monday, Tuesday, Wednesday, Thursday, Friday).